How RidgePoint Operations handles your information.
RidgePoint Operations LLC — Effective Date: September 18, 2026
RidgePoint Operations LLC ("RidgePoint Operations," "we," "us," or "our") operates ridgepointoperations.com (the "Site") and provides missed-call text-back, SMS, and AI chatbot automation services to businesses (the "Services"). This Privacy Policy explains what information we collect from and about business users and prospective clients, how we use it, and the choices you have. By using the Site or opting in to our communications, you agree to the practices described here.
Information you provide. When you complete a form, request a demo or quote, or contact us, we may collect your name, business name, email address, phone number, and any details in your message.
Phone and call information. When you call us, or when a call to us is not answered, we may capture your phone number so we can reply by text through our missed-call text-back system.
Chatbot conversation data. When you interact with our AI chatbot or reply to our texts, we collect the content of those messages so we can respond and provide the Services.
Automatically collected information. When you visit the Site, we may collect standard technical data such as IP address, browser type, device information, pages visited, and referring URLs through cookies and similar technologies.
We use the information we collect to: respond to your inquiries and provide requested information, demos, or Services; send text messages you have consented to receive, including missed-call text-back replies and AI chatbot replies; confirm and remind you about appointments, calls, and meetings; send account, service, and support notifications; operate, maintain, improve, and secure the Site and Services; and comply with legal obligations and enforce our terms.
Our Site and Services use an automated AI chatbot. Conversations with the chatbot are recorded and processed to respond to you and to operate, monitor, and improve the Services. We do not sell chatbot conversation content, and we do not use it to train publicly available third-party AI models. Chatbot responses are generated automatically by software, may be inaccurate or incomplete, and should not be relied on as professional, legal, medical, or financial advice.
No mobile information — including phone numbers, SMS opt-in status, and consent — will be shared, sold, rented, or otherwise disclosed to any third party or affiliate for marketing or promotional purposes.
Text messaging originator opt-in data and consent are not shared with any third parties under any circumstances. This exclusion applies to every other category described in this Policy. We may share limited information with trusted service providers who help us operate our messaging and Services (for example, our communications platform and telephony carrier) solely so they can perform services on our behalf, and only under contractual confidentiality obligations.
We do not sell your personal information. We share information only as follows:
Service providers. With vendors who perform functions on our behalf (hosting, CRM/automation platforms, and SMS/telephony carriers), limited to what is necessary and subject to the SMS exclusion above.
Legal and safety. When required by law, subpoena, or legal process, or to protect the rights, property, or safety of RidgePoint Operations, our clients, or others.
Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Policy.
We retain personal information only as long as needed for the purposes described here. As a general guide: lead and contact information is retained for the duration of our relationship and up to 24 months after your last contact; chatbot and SMS conversation logs are retained for up to 12 months; records evidencing SMS opt-in consent are retained for the duration of messaging plus at least 4 years to comply with applicable limitations periods; and records of opt-out (STOP) requests are retained indefinitely so we can continue to honor your opt-out. When information is no longer needed, we take reasonable steps to delete or de-identify it.
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Text messages. Opt out at any time by replying STOP. For help, reply HELP or contact us below.
Email. Unsubscribe using the link in our emails or by contacting us.
Access and deletion. Request access to, correction of, or deletion of your personal information by contacting us below. We will respond consistent with applicable law.
We use cookies and similar technologies to operate the Site, remember preferences, and analyze traffic. You can control cookies through your browser settings; disabling them may affect Site functionality.
Our Site and Services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect information from children.
We may update this Policy from time to time. Changes are effective when posted, and the Effective Date above reflects the latest revision. Continued use after changes are posted constitutes acceptance.
RidgePoint Operations LLC
4030 Wake Forest Road, Suite 349
Raleigh, NC 27609
Email: rpo@ridgepointoperations.com
Phone: +1 984-510-0250